TOS is non-negotiable and any commissioner/buyer is expected to read and understand all terms.
Ignorance of TOS does not exclude you from agreeing and abiding to the TOS as it is publicly available.
All items are final sale, agreeing to these terms of service means that once the payment is confirmed and submitted, there is no return as soon as Siance Creations start working on your commission.
Disclaimer:
Siance Creations is not liable for any damages caused by the use of it’s site or it’s products. Siance Creation sharing a “Fursuit/ Mascot costume” may heighten the performer’s risk of heat related illnesses, Siance Creations are Not responsible for any stumbling, falling, slipping, tripping, or overheating that may occur. It is the performer’s responsibility to use their ”Fursuit/ Mascot costume” responsibly.
Please remember to be safe and Stay fully hydrated while suiting and of course have loads of fun!
Please note Siance Creations do not take commissions from under 16
Customers under 16 years of age and are seeking a commission must do so through a parent or legal guardian. Parents/legal guardians must act as the intermediary between Siance Creations and the minor, including all communication pertaining to the commission. Parents/legal guardians must be responsible for submitting the commission application and for providing payment.
Siance Creations does not do murrsuits or any nsfw work of any kind don’t even ask.
Initiation: How To Get Started.
Getting A Quote:
Potential customers can receive a quote by going to the Costume Commissions page and filling out the contact form at the bottom of the page and filling it out properly, or by requesting a Commission Intake Form by emailing info@siance.us. You should receive a response from me with your quote within 1week.
Picture References:
- Required: One or more detailed SFW image(s) of your character/subject matter. Multiple images showing a 360 view of your character/subject matter are preferred (front, back, both sides, etc.) Proper reference sheet must include enough views of your character to properly display all markings. References must be 2D style artwork and please avoid any excessive shading that might obscure your markings. Reference art must be colored. Siance Creations do not accept AI generated images as reference material.
- Optional: A short, written description of key features of your request that may not be obvious in the reference images. No more than a paragraph, describing physical details such a colors, markings, scars, accessories, powers, etc..
For example, if the request is for a character that is a dog, helpful info could include breed, color, personality, age, etc.
- Please refrain from sending any details or material about the character/subject matter that do not directly apply to the commission requested.
Keep in mind that Siance Creations CANNOT make copies or ‘recolors’ of any existing the fursuit characters, Siance Creations also CANNOT accept copyrighted characters or licensed characters of any kind.
Concept art:
If potential customers do not have a reference sheet or a strong character concept, they can request concept art/ ref sheet for an additional fee. Fee is to be paid in full before a fursuit quote can be calculated and work on the costume piece is started.
Siance Creations do allow for you to ask for creative liberty on some aspects. Siance Creations are not responsible for including anything that is not specified or not agreed upon.
Pricing and Payment:
Price will be agreed upon before the commission is started and will be based on factors such as complexity, details, and size.
Please note an additional Government-mandated Sales Tax and Transaction fees will be added to the final price.
Total cost does include shipping prices unless otherwise stated on the invoice or quote.
All Payments are in USD and processed via Stripe Payment Gateway.
Deposit:
Siance Creations requires a non-refundable deposit of 50% of your total quoted price. (If your suit is $2000, your 50% deposit would be $1000). Once you send in the initial deposit, in no circumstances will the deposit be refunded if you decide to cancel the commission in the future. (see section on refunds and cancellations below)
Payment Plans:
Siance Creations does not offer payment plans.
Deadlines:
Siance Creations is unable to provide absolute deadlines, just completion estimates. On rare occasions Siance Creations are able to do rush orders which will incur an additional fee, the amount of which depends on the complexity of the order and the requested completion time, rush order fees are non-negotiable. It is completely the decision of Siance Creations whether or not Siance Creations will agreed to a rush order, Siance Creations have the right to refuse rush order requests.
Local Taxes:
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customer’s own expense.
Measurements/Sizing:
It is the responsibility of the customer to provide accurate measurements so that way can delivery properly sized products.
- For fursuit/mascot heads Siance Creations require customers to provide head measurements including: Horizontal and vertical head circumference, neck circumference, space between the eyes, and width of the face all in inches (see diagram below).
- For “hand paw” commissions Siance Creations require customers to provide hand measurements including: length from wrist to middle finger tip and hand width in inches. (see diagram below).
- For “Arm Sleeve” commissions Siance Creations require customers to provide Arm measurements including: length from wrist to elbow, length from elbow to shoulder, and measurements around wrist, forearm, upper arm and shoulder. (see diagram below).
- For the full suit commissions Siance Creations require a Duct Tape Dummy. For Duct Tape Dummy Help please watch videos (skypro dtd tutoiral or skyhigh studios dtd tutorial) on how to do this and write your characters name on the back of the completed dummy. Please be sure to use strong and good quality duct tape. Please try and tape as close to the armpit, as Siance Creations are not responsible for poorly fitting suits. The dtd must go just over your wrist to over your heels. Any poor quality and falling apart DTD will not be accepted. Siance Creations will also need your head and hand measurements and foot size. Duct tape dummy must be made on painting suit and taped back together. If building a duct tape dummy over clothes please make sure clothes are lightly used and cleaned thoroughly or built over never before worn clothing.
Refunds / Cancellations:
- There is no refund on the initial 50% deposit.
- Refunds are only available if Siance Creations is unable to complete the project or cancels the project. If Siance Creations Siance Creations , cancel the commission before completion the product is shipped as is and a refund is given according to the amount of work that was not completed, minus shipping costs.
- The same does not apply for commissions that are cancelled by the customer. If the customer cancels in the middle of the project then any payment already made is forfeit and nonrefundable. If the customer cancels, they are required to fully pay the amount due for any work already completed by Siance Creations or any work that is more than half way completed. The refund for any work that is less than half way completed will vary on how much progress and time was invested.
- If the customer refuses to pay or cannot pay within thirty days of the termination, the product will be considered abandoned.
- Siance Creations reserves the right to cancel any commission for any reason, and to refuse and refund in full at our own choice.
Shipping:
Costs of shipping are included in the price and or indicated at time of quote. Siance Creations has the right to select methods and carriers. Once an item is submitted to the third party courier any damages or delays are considered the responsibility of the courier. Siance Creations are not responsible for any lost or damaged products. If client would like to request their item to be insured for a larger amount or choose a specific shipping company, this may be done at the expense of the client.
Warranty:
If your suit arrives with any fitting issues, or is defective in some way please contact the artist right away to arrange for an adjustment.
Your fursuit has a 3 month warranty from date of arrival to you, the buyer. This covers repairs on rips, popped seams, sizing adjustments, and adhesion failure. If damage occurs please contact us immediately to arrange for the fix. Buyer pays shipping to seller, and seller pays shipping back to buyer.
Warranty does not cover damage incurred from misuse, or rough-housing in suit.
After 3 month Warranty is up you may contact us any time you need a repair. Siance Creations will assess the damage and charge accordingly based on estimated hours to fix problem. Buyer to pay shipping both ways.
Refusal Of Service:
Siance Creations reserves the right to deny any customer service for any reasons to be determined by the artist. This includes but is not limited to, if the commissioner is rude, threatening or otherwise unreasonable.
Harassment, determined by the artist, is not tolerated in any way. Should the commissioner display harassment of any sort, the artist reserves the right to drop the project without any warning.
Additionally, the artist reserves the right to blacklisting commissioners. Being blacklisted is defined in this document as the barring from any further services.